The Impact Of BPR
On Organizational Performance
- The two cornerstones of any organization are the people and the processes.
- If individuals are motivated and working hard, yet the business processes are cumbersome and non-essential activities remain, organizational performance will be poor.
- Business Process Reengineering is the key to transforming how people work.
- What appear to be minor changes in processes can have dramatic effects on cash flow, service delivery and customer satisfaction.
- Even the act of documenting business processes alone will typically improve organizational efficiency by 10%.
- By establishing and measuring correctly the Kpi’s in a process, substantial and visible improvements of at least 20% are obtained.